EPFO Passbook Login Issues: Complete Guide to UAN, KYC, Claims & PF Balance
1) Introduction: What is EPFO?
The Employees’ Provident Fund Organisation (EPFO) manages retirement savings for salaried employees in India. Using your unique UAN (Universal Account Number), you can access your EPF passbook, check balance, file claims, transfer accounts, and update KYC details online.
If you can log in to the UAN portal but not the passbook portal, don’t worry—this guide covers all known causes and fixes.
2) Common Login & Passbook Issues
- UAN password forgotten or OTP not received.
- Passbook portal opens but shows “no records found”.
- Aadhaar/PAN/bank not approved in KYC.
- Employer has not posted first contribution (ECR).
- Recent UAN activation (needs sync time).
- EPFO server maintenance/downtime.
3) Why Passbook Doesn’t Open/Show
| Reason | What to Check / Expected Delay |
|---|---|
| New UAN just activated | Allow up to 48 hours for passbook sync |
| KYC not fully approved | Ensure Aadhaar, PAN, Bank show “Approved” |
| No employer contribution | Ask HR if ECR is filed and posted to EPFO |
| Member ID not linked to UAN | Use “One Member One EPF” to map IDs |
| Portal maintenance | Try off-peak hours (early morning/late night) |
| Name/DOB mismatch | Modify Basic Details to match Aadhaar |
4) Step-by-Step Fixes
A) Reset UAN Password
- Open the UAN Member Portal.
- Click Forgot Password → enter UAN and captcha.
- Verify OTP on registered mobile → set new password.
B) Link & Approve KYC (Aadhaar, PAN, Bank)
- Login → Manage → KYC.
- Add Aadhaar, PAN, Bank (IFSC). Save.
- Wait for Employer Approval → then EPFO Verification.
- Names/DOB/gender must match exactly with Aadhaar/PAN.
C) Access Passbook Correctly
- Use the dedicated EPFO Passbook Portal (different login from UAN portal).
- If “No records found”: confirm first ECR posting with HR.
D) Update Mobile/Email
- Login → Manage → Contact Details → update and verify via OTP.
- If you lost access to the old mobile, use Aadhaar-based verification on the portal.
E) Fix Name/DOB/Gender Mismatch
- View → Profile → Modify Basic Details.
- Enter details exactly as on Aadhaar → submit.
- Employer approves → EPFO verifies.
F) Add e-Nomination (Required for many services)
- Manage → E-Nomination → add family details & share → Submit.
5) Alternative Ways to Check PF Balance
- UMANG App: Download from app store → log in with mobile & OTP → EPFO → View Passbook/Balance. UMANG Web
- SMS: Send EPFOHO UAN ENG to 7738299899 (use HIN/TAM/TEL etc. for language).
- Missed Call: Give a missed call to 9966044425 from your UAN-registered mobile.
These work only if your UAN is KYC-compliant and your mobile number is linked.
6) KYC, Name/DOB & Aadhaar/PAN Solutions
- Aadhaar not seeding: Ensure name/DOB/gender match Aadhaar; avoid initials vs. expanded name mismatches.
- PAN not verifying: Check PAN name format (e.g., initials), and verify DOB with ITD; wait 48 hours after changes.
- Bank rejected: Correct IFSC and account type; ensure account is active and in your name.
7) Transfer PF, Merge UANs & Update Exit Date
Online Transfer (Job Change)
- UAN Portal → Online Services → One Member One EPF Account (Transfer Request).
- Select attestation by previous or present employer; submit with OTP.
Merge Multiple UANs
Use One Member One EPF or raise EPFiGMS grievance with both UANs. Keep the KYC-compliant UAN active.
Update Date of Exit
Member → Mark Exit for previous employment (if enabled) or request employer HR to update via their portal.
8) Claims: Types, Status & Rejections
- Types: Final PF (Form 19), Pension withdrawal (Form 10C), Advance/Partial withdrawal (Form 31), PF transfer.
- Status: UAN Portal → Online Services → Track Claim Status.
- Common Rejections: Bank account mismatch, no e-Nomination, KYC not approved, signature/specimen mismatch, ineligible purpose for Form 31.
- Fix: Correct the flagged item, refile, and if stuck raise EPFiGMS grievance with supporting documents.
9) Official Links & Support (High-Quality Backlinks)
10) FAQs (Quick Answers)
Can I open passbook without first contribution?
No. The passbook shows entries only after the employer files and EPFO posts the first ECR.
How long after UAN activation does passbook work?
Usually within 6–48 hours. Try during non-peak hours if the portal is slow.
Forgot UAN?
Use Know Your UAN on the UAN portal with Aadhaar/PAN and registered mobile.
Change mobile number?
Manage → Contact Details → Update & verify via OTP. If old mobile is lost, use Aadhaar-based verification.
What are the language codes for EPFO SMS?
Send EPFOHO UAN ENG to 7738299899. Replace ENG with HIN/TAM/TEL/MAL/KAN/MAR/PUN/GUJ/BEN, etc.
Interest not showing?
Interest is credited annually after the official declaration and may reflect with a lag.
Employer not approving KYC?
Follow up with HR; if delayed, raise an EPFiGMS grievance attaching proof.
Multiple member IDs under one UAN?
Use One Member One EPF to map and transfer balances to the current ID.
Claim stuck in “Under Process”?
Processing time varies; ensure bank is active, e-Nomination done, and documents are correct. If it exceeds reasonable time, raise EPFiGMS.
11) Conclusion
Most EPFO passbook and login problems come down to KYC approval, first contribution posting, and profile mismatches. Use the steps above, rely on official links, and escalate through EPFiGMS if needed.
